Customer Service Representative I

Position Overview

Under manager’s supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users.

Part-Time

$13.73 per hour – Part-Time 20 Hours a Week

Various Locations (Ongoing)

Public Services Group

Non-Exempt

AFSCME 1231

April 2026

Application Instructions

Submit a completed resume along with cover letter to dplrecruitment@detroitpubliclibrary.org

Equal Opportunity Employer

The Detroit Public Library is an equal opportunity employer committed to hiring a diverse and inclusive workforce. The Detroit Public Library provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

General Purpose

Under manager’s supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users.

Supervision

Works under the close supervision of assigned Library – supervisor; and does not exercise supervisory responsibility.

Distinguishing Characteristics

This is the first in a series of three in the Customer Service Representative job series.

Minimum Qualifications

Age Requirement:

  • Minimum age requirement of 14 years old (Permit to work)

Required Knowledge and Skill:

  • Interacting with a diverse background.
  • Ability to learn library rules, policies, and procedures.
  • Clerical office skills and keeping accurate records.
  • Making basic mathematical calculations quickly and accurately.
  • Time management skills.
  • Ability to learn the Dewey Decimal System.
  • Establishing and maintaining effective working relationships with Library staff and the general public.

Physical Demands / Work Environment:

  • Work is performed in a standard library environment.
  • Subject to sitting, standing, walking, stair climbing, bending, reaching, and lifting of objects up to 25 pounds.
  • Must be able to push/pull library carts and lift/carry library materials.
  • Must be able to work a flexible schedule including Saturdays and Sundays.